Shipping policy
Shipping & Order Process
Estimated Delivery Times
Here's an overview of our standard delivery timeframes:
- Order processing: Once your order is placed, we typically need 1–2 business days to process it. During the week, this usually takes just one business day. However, orders placed on Friday evening or over the weekend may take a little longer to process.
- Shipping: Once your order has been processed and dispatched, the average delivery time is 3–10 business days.
We're committed to making the ordering and delivery process as smooth as possible for our customers. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.
How to Place an Order
Placing an order with Sarah Atelier is simple:
- Go to the product page and add your desired item to your cart by clicking the "Add to Cart" button.
- Make sure you've selected the correct product variants. When you're ready, click "Proceed to Checkout".
- On the details page, enter your correct delivery address. Double-check that all information is accurate, then click "Continue to Shipping".
- On the Shipping page, review your details. Please note that all orders are shipped completely free of charge — we cover all delivery costs as a thank-you to our customers.
- Click "Continue to Payment" and select your preferred payment method. All payment methods are SSL-encrypted to ensure your details are kept secure.
Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
Once you've selected your payment method, click "Complete Order" and follow the prompts to finalise your purchase. If you run into any issues, please don't hesitate to contact us.
Shipping Costs
We cover all shipping costs. Every order is delivered to your door 100% free of charge, with no minimum order quantity required.
Dispatching Your Order
Found something you love and can't wait to receive it? We do our best to process and dispatch all orders as quickly as possible.
To keep our prices competitive, we consolidate shipments and dispatch them once a minimum quantity is reached. We appreciate your understanding and support.
Please note: Like many online stores, we may occasionally experience delays due to global circumstances beyond our control. We'll always do our best to get your order on its way as quickly as possible.
For same-day dispatch, please contact us by email and our customer support team will be happy to assist.